Guarantee & Warranty (FAQs)

According to EU consumer law, you have a 2-year statutory warranty period starting from the day you receive your order. This covers defects that were already present at the time of delivery.

Please note: the warranty does not cover accidental damage (e.g. drops), improper use, or normal wear and tear. If you notice an issue, please contact us as soon as possible – we’re happy to help and will always try to find a fair solution.

Yes. In addition to the statutory 2-year warranty, we offer a voluntary 12-month warranty on certain product features. This warranty covers, for example:

• Manufacturing defects: material or workmanship issues from production
• Leakage: problems with the bottle cap seal
• Insulation issues: applies to stainless steel bottles with thermal function if insulation no longer works properly

Please note: This voluntary warranty only applies to defects caused by manufacturing errors – not to damage resulting from improper use, external impact, or normal wear and tear.

Let me know if you'd like a shorter or more casual version!

Our warranty does not cover damage caused by the following:

• Breakage, cracks, or chips from drops or impacts
• Normal wear and tear such as scratches, discoloration, or chipped paint
• Use with carbonated drinks in bottles not designed for it (e.g. 1.5 L glass bottle, 2 L glass bottle, insulated bottles)
• Damage from extreme temperatures, such as freezing the bottle
• Improper cleaning, for example:
  – Putting non-dishwasher-safe parts (like lids) in the dishwasher
• Odors caused by insufficient cleaning

💡 Note: Glass is a fragile material. Even a short drop can cause damage — and unfortunately, that’s not covered under warranty.
But: please reach out to us! We’ll do our best to find a solution — for example, a free shipping code for your next order.

Please contact us as soon as you notice the issue. Send an email to support@spottle.net or use our contact form. Make sure to include the following:

• Your order number
• A description of the issue
• Clear photos

Our team will review your case and get back to you promptly with the next steps.

• Replacement: If a manufacturing defect is confirmed, you’ll receive a new product free of charge.
• Refund: Alternatively, we can refund the amount to your original payment method – if preferred or if a replacement isn’t possible.