Shipping costs & Delivery time
🇩🇪 Germany & 🇦🇹 AustriaFree shipping from 49,00 € Delivery time: 1–3 business days |
🇪🇺 European UnionFree shipping from 99,00 € Delivery time: 5–7 business days |
🇨🇭 SwitzerlandFree shipping from 89,00 CHF Delivery time: 5–7 business days |
🇬🇧 United KingdomFree shipping from 89,00 £ Delivery time: 5–7 business days |
🇨🇦 Canada & 🇺🇸 USAFree shipping from 99,00 $ Delivery time: 5–7 business days |
| Shipping Region | Free Shipping From | Shipping Fee |
Delivery Time |
|---|---|---|---|
| 🇩🇪 Germany & 🇦🇹 Austria | from 49,00 € | 4,95 € under 49,00 € order value | 1–3 business days |
| 🇪🇺 European Union | from 99,00 € | 9,95 € under 99,00 € order value | 5–7 business days |
| 🇨🇭 Switzerland | from 89,00 CHF | 9,95 CHF under 89,00 CHF order value | 5–7 business days |
| 🇬🇧 United Kingdom | from 89,00 £ | 8,95 £ under 89,00 £ order value | 5–7 business days |
| 🇨🇦 Canada & 🇺🇸 USA | from 99,00 $ | 9,95 $ under 99,00 $ order value | 5–7 business days |
Our shipping partners
- We ship orders from Germany with DHL.
- We ship orders from Austria with the Austrian Post.
- We ship orders to other EU countries with DPD or FedEx.
- We ship orders to Switzerland, Great Britain and the USA with FedEx.
Frequently asked questions (FAQs)
Tracking, delays & damaged packages
How can I track my order?
As soon as we hand over your package to the shipping provider, you’ll receive an email with a tracking link.
Alternatively, you can log into our customer portal using the email address you used for placing your order – there you'll find all details about your delivery.
My order is delayed – what could be the reason?
Delivery times may vary depending on the destination country and external factors – such as public holidays, high parcel volumes, or customs clearance for shipments outside the EU. If your delivery is delayed, we recommend checking the tracking link first. If no updates are shown there, please contact the shipping provider and reach out to our customer service – we’ll be happy to assist you.
What can I do if my package doesn’t arrive?
If your package doesn’t arrive as expected, please first check the shipment status via the tracking link in your shipping confirmation. You can also contact the shipping provider directly for more details about the delivery.
If the issue cannot be resolved this way, please reach out to us at support@spottle.net. We will open an official investigation with the shipping provider and keep you informed about the next steps.
Please understand that we cannot send a replacement until the investigation is complete. In most cases, it takes a few business days to receive a response – but we’ll do our best to find a quick solution for you.
What should I do if my package or product arrives damaged?
If your delivery arrives damaged, please contact our support team immediately at support@spottle.net. To process your claim quickly, we kindly ask you to provide the following photos:
- the outer shipping box
- the product packaging
- the damaged item itself
Important: To file a claim with the shipping provider, the damage must be reported within 7 days of delivery.
Once we’ve received all the necessary information, we’ll review the case carefully and find a suitable solution – such as a replacement or a refund.