Shipping costs & Delivery time
Shipping costs and delivery times at a glance
Our shipping partners
- We ship orders to Germany with DHL.
- We ship orders to Austria with the Austrian Post.
- We ship orders to other EU countries with DPD or FedEx.
- We ship orders to Switzerland, Great Britain, Canada and the United States with FedEx.
Customs & taxes for deliveries outside the EU
For deliveries to countries outside the European Union, additional costs such as customs duties, import taxes, or other charges may apply. These are levied by the relevant authorities of the destination country and are based on the respective national regulations.
These fees are not included in the product price or shipping costs and must be borne by the recipient.
We have no influence over these costs and cannot determine their amount in advance. Please check the applicable import and customs regulations of your country before placing your order.
For customers in the US, you can find more information here: More info on US import fees
Frequently asked questions (FAQs)
Tracking, delays & damaged packages
How can I track my order?
As soon as we hand over your package to the shipping provider, you’ll receive an email with a tracking link.
Alternatively, you can log into our customer portal using the email address you used for placing your order – there you'll find all details about your delivery.
My order is delayed – what could be the reason?
Delivery times may vary depending on the destination country and external factors – such as public holidays, high parcel volumes, or customs clearance for shipments outside the EU. If your delivery is delayed, we recommend checking the tracking link first. If no updates are shown there, please contact the shipping provider and reach out to our customer service – we’ll be happy to assist you.
What can I do if my package doesn’t arrive?
If your package doesn’t arrive as expected, please first check the shipment status via the tracking link in your shipping confirmation. You can also contact the shipping provider directly for more details about the delivery.
If the issue cannot be resolved this way, please reach out to us at support@spottle.net. We will open an official investigation with the shipping provider and keep you informed about the next steps.
Please understand that we cannot send a replacement until the investigation is complete. In most cases, it takes a few business days to receive a response – but we’ll do our best to find a quick solution for you.
What should I do if my package or product arrives damaged?
If your delivery arrives damaged, please contact our support team immediately at support@spottle.net. To process your claim quickly, we kindly ask you to provide the following photos:
- the outer shipping box
- the product packaging
- the damaged item itself
Important: To file a claim with the shipping provider, the damage must be reported within 7 days of delivery.
Once we’ve received all the necessary information, we’ll review the case carefully and find a suitable solution – such as a replacement or a refund.